Some people don't realize how crucial it is to have a root cause analysis action plan in place. When I say crucial, I mean it, and here is my reasoning:
When you don't treat problems deeply at the roots, you are leaving the window open to the future incidents and failures. This would invite lots of issues in regards to quality, safety, and reliability along with the time, energy, and money your organization would have to waste to re-repeair the issues already had been taken care of in the past. Why? Because you thought you took care of them, while you only removed the symptoms rather than the underlying cause(s) of the problem.
The earlier you identify the real problem and eliminate it, the less expensive the repair process would be. On top of the price is the reputation you put in danger for having a poor quality products/services. Moreover, in some cases, you may endanger your employees' safety by ignoring a problem.
It's true that it may take longer and cost more to look for the underlying problems, come up with solutions to eliminate them, and implement preventive action plans to inhibit them from happening in the future. But it's worth it. Because if you do it right once, there won't be a second time (not at least for the similar problem there won't). In contrary, if you don't perform an effective root cause analysis investigation, you have to fix one problem over and over which accomplish to higher cost eventually.
So, the point I am trying to make here is when a tooth is corroded at the root, you don't polish it on the surface, you will have a root canal, right? Do the same for all other problems in your life, from the simplest routine daily ones to the most complex ones happening in your business. Here is a link to a proper, comprehensive training to learn more about this process.
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